Introduction
This website (https://markhsutherland.com) is owned and operated by Mark Sutherland of Presenting For Results Pty Ltd ABN 67 142 835 461. In this Policy, I will explain how I collect, manage and safeguard information I receive from persons who use this site and in the course of my providing a service.
The Policy is guided by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth of Australia).
Personal Information
If you engage with me, for instance by using the “Contact” form on this website, I will request personal information from you, including:
- Your name, role, position, the organisation and industry in which you work;
- Your contact details, such as your address, mobile or phone number, e-mail address;
- How you envisage my services may help you.
If you are engaging me to coach someone else (for example, if you are a manager arranging coaching for a colleague or subordinate), I will seek information from the person to be coached, including:
- His or her name, role, position and the organisation and industry in which he or she works;
- His or her contact details, such as address, mobile, phone number, e-mail address;
- What he or she is hoping to achieve through the coaching;
- The circumstances of his or her work and role and organisation “climate”;
- An assessment of his or her strengths and weaknesses in performing the role.
In circumstances in which I am engaged to coach someone else, the privacy of the coached person is paramount. Information disclosed to the person arranging the coaching will be limited to (1) the time, date, duration and media of the interaction between the coached person and myself and (2) a general, high level description of the topic(s) discussed and (3) the coach’s assessment of the coached person’s level of engagement. If there are to be variations to this practice, these need to be specified in writing prior to the commencement of coaching and disclosed to the coached person in the first coaching session.
Exceptions
Nothing you, or the person for whom you engaged my coaching service, discuss with me whether in person, by telephone, via email, via electronic means or in writing will ever be shared, discussed or otherwise communicated to anyone else, except:
• if I am required by law to do so or;
• in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.
Interactions using third party services
some interactions will utilise third party service providers (for example, Telstra, MS Teams, Gmail, and Zoom). I will not knowingly disclose your personal information to these providers. Some of these service providers may be overseas and may not be subject to Australian Privacy Laws. You can access their privacy and security policies on their respective websites.
Security
I take reasonable physical, technical and administrative safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.
I do this by:
• Regular reviews of my processes and security systems;
• Using strong passwords to protect information when it is stored on a computer;
• Physical safeguards when it is stored in physical form and
• Ensuring that only I have access to the online areas where client records and correspondence are stored.
Third party websites
On this website you may find links to websites of third parties. In addition, third party websites may link to this website. I do not control the content or links that appear on the third party websites, nor am not responsible for their practices. Browsing and interaction on any other website, including websites which have a link to markhsutherland.com, is subject to that website’s own terms and policies.
Access to Information
You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation, or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you. Please email me with your request and I will reply within 7 days.
Notification of Change
Changes to this policy will be published of this page. You can stay informed by checking this page from time to time.
Complaints
If:
• a breach of this Privacy Policy occurs; or
• you wish to a request a change to your personal information
… contact me by e-mail to [email protected]. I will reply within 7 days. If you are not satisfied with my response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner (telephone: 1300 363 992; website: https://www.oaic.gov.au/.
Contacting me
If you have any questions about this Privacy Policy, please contact me, Mark Sutherland, via e-mail ([email protected]) or at +61401992065.
This document was last updated on 1 July 2024.
Mark Sutherland,
Director, Presenting For Results Pty Ltd