Helping frontline managers to achieve success My name is Mark Sutherland and I help frontline managers reach their full potential. Whether you are an organisation looking to improve the leadership of your frontline managers, or a recently-appointed frontline manager seeking guidance and coaching, I can help you through theory, practice and sharing my experience. Explore this website to learn more about my facilitation and coaching services and get in touch though the “contact” page. I look forward to helping you achieve your goals!